ACME Technical Services Limited

Service, Maintenance & Remedial Works

Acme Technical Services Limited is the service arm of the Acme Group of Companies and is the backbone of the Group. We pride ourselves on our customer service and have been awarded finalist certification for "Best Service & Maintenance Provider" for The Building Controls Industry Awards (BCIA) in 2010.

Our sales staff, office administrators, technical support and field engineers are all part of the service team that offer exceptional service to our customers.

Our Knaphill office provides services and cover to London and the Home Counties. Acme Technical Services (South West) covers the South West and the Midlands. We can also maintain sites throughout the UK directly or with our regional partners.

Customers have dedicated points of contact within the service organization and can call on our team of service engineers to support them at anytime. Our service technical support is second to none and when things go wrong you won’t have to wait days for an engineer to turn up. If you have a major problem we can normally attend site within a few hours.

We have over 400 satisfied service customers of which the great majority have been associated with Acme for a long time and provide us with repeat business.

We know that time is money and customers do not want to be waiting for information. All field engineers have internet access on their laptop PC which means the turnaround of site reports is fast. Reports are emailed to our admin staff who will produce estimates based on customer requests or remedial action that requires fast response .

Our server based Secure Data Storage of customer BMS data files means that if there are controller or PC failures on site then our engineers don’t have to wait for a backup. They can download directly from our server and your site will be up and running again before you know it.

We can provide a service contract to the customers needs, and our service base spans from a half day inspection only visit to a fully manned site.

Our customer portfolio includes government departments, public sector, commercial sector, domestic properties and industry. We work with some of the industries leading Mechanical and Electrical maintenance contractors, and a wide selection of end users and public sector clients.

To provide a wide range of service solutions to our customers we have trading partnerships with many of the world's leading controls manufacturers, supporting both obsolete and current product ranges. Our partners include Trend, Delta, Honeywell, TAC and Siemens. All our engineering and field staff receive regular manufacturers training as new products are launched and existing ones revised and updated.

If you wish to discuss any of the service facilities currently on offer or you have a particular requirement please contact our office on 01483 600390.

Services

The services we can offer our customer base include the following: -

Labour only Service Contracts
Labour and parts Service Contracts
All inclusive Service Contracts
Manned site Service Contracts
Services Contract breakdowns
Non-Service Contract breakdowns
Fast-Track Breakdowns (Non-Service Contract sites)
365 days a year 24 hours callout facility
Energy Surveys and reports
Fully equipped product specific manufacturer trained engineers
Experienced and trained engineers carrying out works
Telephone technical back up
Remote modem support and diagnostics
E-Services Bureau
Secure Data Storage
Obsolete control upgrades
Manufacture controls migration packages
Supply of parts and spares for various manufacturers
Bespoke client training

Energy Surveys

The purpose of the survey is to highlight any potential savings available and to give a general overview of its operation. This survey will be specific to the main plant controls and associated HVAC equipment which accounts for approximately 40% of a building’s energy expenditure.

Our typical energy audits include:

A general summary of the site including a list of all the plant and control equipment currently installed.
Developing energy consumption profiles by making use of any data logs or utility bills that may be available.
Recommendations for further metering and monitoring systems to pinpoint the source of wasteful processes.
An assessment of the time schedules which will include comparing current plant running times to the actual requirements of occupants. During our visit we propose to adjust time schedules to minimise operating hours.
Further to this we will assess the controls strategy for all equipment on site, from checking and modifying set-points to a more in-depth analysis of control loops, proportional bands and optimiser settings for the purpose of reducing energy consumption.
Various pumps/fan motors will be assessed for their potential to be driven by a variable speed drive. Details of these motors will be collated so that we can provide a cost and estimated payback for installing inverters on such motors.
A full report of our findings along with any potential savings that could be made will be listed at the back of the report. Each solution will be listed in order of priority to highlight any ‘quick wins’ and can also be used as part of a long-term energy reduction plan.
Finally we will provide you with details of any available grants or schemes that could be used to provide you with further cost savings when works are undertaken.

Engineers

All of our engineers are BESCA accredited. Under this competent person scheme, we are able to certify our own work to show full compliance with Part L of the building regulations. We are exempt from lodging ‘Full Plans’ or a ‘Building Notice’ with the Local Authority Building Control (LABC) under new building regulations. This cost saving is passed onto our customers and means that there is no need for third parties to visit your site. As we do not need to wait for approval from the LABC before starting work or once our works have been completed, we can save our customers time and hassle. Finally, once our works are completed, we are authorised to issue the building owner with a compliance certificate.

Bureau

Ability to ‘dial-in’ to Trend, Siemens and Delta sites and perform diagnostics during normal working hours.